Privacy Policy

Last updated: 24 October 2025

1. Who We Are

Supply Shack is a registered South African Sole Proprietorship, committed to protecting your personal information and handling it in a lawful, transparent, and secure manner in line with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.

Our details:
23 Rocco De Villiers Street, Montgomery Park, Johannesburg, Gauteng, 2195
Website: www.supplyshack.co.za
Email: info@supplyshack.co.za

2. Information We Collect
We may collect personal information directly from you when you:

Place an order on our website
Contact us via email, phone, or contact form
Sign up for our newsletter or marketing updates
Browse our website

The types of personal information we collect may include:

Full name
Email address
Phone number
Billing and delivery address
Order history and payment details (processed via secure third-party providers)
Browsing behaviour (via cookies and analytics tools)

3. How We Use Your Information
We use your information for purposes such as:

Processing and delivering your orders
Responding to your queries and providing customer support
Sending important account, delivery, or service updates
Improving our website and customer experience
Sending marketing or promotional content (only if you have opted in)

4. Sharing Your Information
We never sell or rent your personal data to third parties.
We may share it with trusted service providers (such as couriers, payment processors, and IT service providers) only when necessary to:

Process your payment
Deliver your order
Maintain our website and systems

All service providers are bound by confidentiality and data-protection obligations.

5. Your Rights Under POPIA
You have the right to:

Access the personal information we hold about you
Request corrections to your information
Request that we delete your personal data where legally possible
Withdraw consent for marketing communications at any time

You can exercise these rights by contacting us at info@supplyshack.co.za or using our contact form.

6. Cookies & Tracking
We use cookies and similar tracking technologies to:

Remember your preferences
Improve your browsing experience
Analyse website traffic and performance

You can manage or disable cookies in your browser settings, but some features of our website may not function correctly without them.

7. Data Security
We take reasonable and appropriate measures to protect your personal information against loss, misuse, or unauthorised access, disclosure, alteration, or destruction.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.

9. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact us:

Contact Details

Address: 23 Rocco De Villiers Street, Montgomery Park, Johannesburg, Gauteng, 2195, South Africa

Company