We know you may have questions. Below you’ll find answers to the most common queries from our customers. If your question isn’t answered here, please feel free to reach out to us via our live chat.
How long will my order take to arrive?
Delivery times vary depending on your location and chosen method:
- Click & Collect (Pargo): 2–5 business days to your chosen pickup point.
- Standard Home/Business Delivery: 3–7 business days nationwide.
You’ll receive tracking details via SMS and email as soon as your order ships.
How can I track my order?
When your order is dispatched, you will receive an email and SMS containing a unique tracking code and a direct link to track your parcel in real-time on the courier’s website.
How much does delivery cost?
Delivery costs are calculated automatically at checkout based on your location, order weight, and chosen delivery method (e.g., Home Delivery or Pargo Click & Collect). The final cost will always be clearly displayed before you confirm your payment.
What payment methods do you accept?
We accept a wide range of secure online payments through the PayFast gateway, including:
- Visa & Mastercard (Credit and Debit Cards)
- Instant EFT
- Masterpass & Zapper
- Mobicred
All transactions are fully encrypted for your security.
Are your products genuine?
Yes. We are committed to quality and trust. We only source our products from official, reputable, and authorised South African suppliers. Every product is authentic, brand new, and covered by the applicable manufacturer’s warranty where available.
Do you offer refunds or exchanges?
Yes, we do. Our goal is to make the process as fast and hassle-free as possible. For full details on conditions and how to initiate a return, please review our complete Refund and Returns Policy.
Do your prices include VAT?
No. As a new and growing South African business, we are not yet registered for VAT. The price you see on the website is the final price you pay, with no additional taxes added. This is fully compliant with South African law.